CharterXO Privacy Policy

Last Updated: April 29, 2025

1. Introduction

At CharterXO LLC (“CharterXO,” “we,” “us,” or “our”), protecting your privacy is a priority. This Privacy Policy explains how we collect, use, and disclose information when you use our websites, mobile applications, and any related features, products, or services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy. Please also review our Terms of Service, which govern your use of our Services.

2. Changes to This Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you through the Services or other means before they take effect. Your continued use of the Services after any update constitutes acceptance of the revised Privacy Policy.

3. Information We Collect

We collect personal information directly from you, automatically when you interact with our Services, and through third-party sources.

Information You Provide to Us

Account Details: When you create an account, we collect your name, contact information, address, age, and other profile details you choose to provide.
Identity and Verification Data: We may request additional documentation to verify your identity, qualifications, or eligibility to rent or list boats.
Payment Information: When you make payments through our platform, payment information (such as your credit card number) is collected securely by our payment processors.
Communications: We collect information when you contact us, such as messages, customer service interactions, or feedback.
Boat Listings: If you list a boat, we may request inspection reports, insurance documentation, and history records.
In-Boat Technology: If a boat includes a GPS or tracking device, we may collect location, speed, or usage data during the rental period, visible to the boat owner or CharterXO for safety and support purposes.

Information We Collect Automatically

Device and Usage Data: We collect information about your device, IP address, browser type, pages viewed, interactions, and session times.
Cookies and Tracking Technologies: We use cookies and similar tools to enhance your experience, remember preferences, and improve Services. You may control cookie settings in your browser.
Location Information: With your permission, we may collect precise or approximate location data when you use our mobile app or web services.

Information From Third Parties

Service Providers: We may receive data from verification partners, payment processors, or other service providers helping us operate CharterXO.
Social Media and Connected Accounts: If you link third-party accounts (like Google or Facebook), we may collect limited information as permitted by your settings.

4. How We Use Your Information

We use your personal information to:

Provide, operate, and maintain our Services.
Facilitate bookings, payments, communications, and safety verifications.
Improve and personalize your experience.
Communicate with you about your account, transactions, promotions, and updates.
Monitor and enforce our policies, detect fraud, and ensure security.
Meet legal obligations and support law enforcement or regulatory inquiries as required.

5. Sharing of Information

We share personal information with third parties only as necessary to operate the CharterXO platform, fulfill our contractual obligations, provide services to users, and comply with applicable laws. Here’s how and with whom we share your data:

Between Users

Limited personal information (such as names, profile photos, and relevant booking details) may be shared between renters, boat owners, managers, and captains to facilitate trip planning, communication, waiver execution, and review submission.

In group bookings, some identifying information is visible to other invited participants. In future phases involving partner-branded experiences, relevant information may be shared with those partners solely to manage your reservation or service.

Service Providers

We engage trusted third-party service providers to help us operate, improve, and secure the CharterXO platform. These providers may only access the data necessary to perform their designated functions and are contractually obligated to protect your information.

This includes services for:

Payment and subscription processing;
Identity verification and legal documentation;
Customer support management;
Marketing campaign delivery and referral reward tracking;
Performance monitoring, error tracking, and system administration.

These providers do not use your data for their own independent purposes.

Subprocessors

In addition to service providers, we may use technical subprocessors that process personal information strictly on our behalf and under our instructions. These include infrastructure providers, software platforms, analytics systems, and other backend tools that support functionality such as:

Data storage and authentication;
Real-time system performance monitoring;
Recommendation or personalization engines (e.g., for future AI enhancements);
Messaging and communications infrastructure.

All subprocessors are subject to data processing agreements that ensure compliance with applicable privacy laws and our internal security standards. A list of subprocessors can be made available upon request.

Business Partners and Promotional Offers

With your explicit consent, we may share your information with select business partners for joint promotions, contests, co-branded experiences, or early access programs. You will be given the opportunity to opt in before any such sharing takes place.

Referring users may also receive confirmation when you complete qualifying actions under our referral and rewards program, in accordance with its terms.

Affiliated Entities

Where legally permitted, we may share your information with affiliated companies under common ownership or control for operational support, compliance, or platform development purposes.

Legal Compliance and Protection

We may disclose your information where required by law or when we believe it is necessary to:

Respond to subpoenas, court orders, or lawful investigations;
Enforce our Terms of Use or resolve disputes;
Prevent fraud, abuse, or harm;
Protect the rights, property, or safety of CharterXO, our users, or the public.

Corporate Transactions

In connection with a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred to a successor or affiliated entity. You will be notified of any material changes affecting your privacy rights in such cases.

6. Your Choices and Controls

Access and Updates: You can update your account information or communication preferences at any time through your account settings.
Marketing Communications: You can opt out of marketing emails by following the unsubscribe link included in every email or through your notification preferences.
Cookies: You can manage or disable cookies through your browser settings. However, disabling cookies may impact your experience on our platform.
Account Closure: You can request to close your account by contacting privacy@charterxo.com. Please note that certain information may be retained for legal and operational reasons.

7. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law (for example, for tax, legal, or security purposes).

8. Security Measures

We implement a range of technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely secure, and we cannot guarantee absolute protection.

9. Data Security and Breach Notification

At CharterXO, we take the privacy and security of your personal information seriously. We have implemented a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

9.1 Security Measures

We utilize secure server infrastructure, encryption protocols, access control mechanisms, and real-time monitoring tools to reduce the risk of data compromise. Access to personal information is restricted to authorized personnel who require it to perform their job duties.

9.2 Breach Notification Protocol

In accordance with the Florida Information Protection Act (FIPA) and other applicable laws, we will notify affected individuals without unreasonable delay and within 30 days of becoming aware of a breach involving unencrypted personal information.

If the breach affects more than 500 Florida residents, we will also notify the Florida Department of Legal Affairs.

Our notification will include, to the extent known at the time:

A general description of the breach;
The type of personal information involved;
The date(s) of the breach (if known) and its discovery;
Steps we are taking to investigate and mitigate the breach;
Guidance on steps individuals can take to protect themselves;
Contact information for further assistance.

9.3 Exceptions to Notification

Notification may be delayed if requested by law enforcement as part of an active investigation. Additionally, if after a risk assessment we determine there is no reasonable likelihood of harm to individuals, notification may not be required, as allowed under FIPA.

9.4 Contact

If you believe your personal information has been compromised or you have any questions regarding this policy, you may contact using the contact methods in section 13 below.

10. Children’s Privacy

CharterXO’s Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If we learn that a minor has provided us personal information, we will delete it promptly.

11. International Use

If you access our Services from outside the United States, please note that your information will be transferred to and processed in the United States, where privacy laws may differ.

12. Third-Party Services

Our Services may link to external websites or integrate with third-party services. Their use of your personal information is governed by their own privacy policies, not this one. We encourage you to review their policies before providing information.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, you may contact us at:

CharterXO LLC
801 S Miami Ave, Unit 1501
Miami, Florida 33130
Email: privacy@charterxo.com